Our kitchen supply service is nationwide
on the mainland of England, Wales and Scotland,
and most areas have a delivery once a week.

DELIVERY INFORMATION

SUPPLY OF FULL KITCHENS:                                   

Delivery will only be scheduled once an order has been confirmed and we have a cleared payment.
Our kitchen supply service is nationwide on the mainland of England, Wales and Scotland, and most areas have a delivery once a week. Most items are held in stock so we can therefore normally deliver within two/three weeks of order being confirmed, Saturday and Sunday excluded. You will be advised within 48hrs of your order of the expected delivery day.

URGENT SUPPLY OF FULL KITCHENS:

If you require an URGENT Delivery of a Full Kitchen (WITHIN 1 WEEK OF ORDER) please contact us by EMAIL or PHONE, we can be flexible and will assist if wherever possible.

INDIVIDUAL COMPONENTS:                                   

If you are ordering individual components we will inform you of the estimated delivery day, this is usually within 2/3 weeks. Delivery costs are added at the checkout stage and are not included in the price of the individual components. Depending on the size of the order we may use our own delivery vans. In some cases we may be able to use another postal or courier service and therefore will be unable to guarantee the exact time of delivery.

GOODS OUT OF STOCK:

We will contact you if an item is out of stock and offer a substitute or request further instructions. (It’s important we have a mobile or day time phone number) If we are unable to contact you and a substitute is not available the item will be marked To Follow. This item will automatically be sent out when back in stock. Information on items out of stock is avaialble on request only.

DELIVERY COST:

These are not included in the price of the supplied kitchen and are added at the checkout stage. This is £60 per delivery for a full or part kitchen. For any delivery to Central London the delivery charge is £100 per delivery (within the congestion zone area). Scottish Highlands (North of Glasgow & Dundee) are also subject to a surcharge.

DELIVERY DAY: 

We use our delivery vans and will deliver the Kitchen to your door. We will contact you the day before delivery to confirm someone will be in to sign for receipt of the kitchen. (It’s important we have a mobile or day time phone number). We may at our discretion Email the information to you.

DELIVERY TIME:

We are unable to specify an a.m. delivery as the route of the van run is determined by the number of deliveries and the area covered. Most van runs are now over two days. Information on run schedule can only be given when the vans are loaded. If required please advise on the day before the van run commences.

ACCESS & UNLOADING:

If there is restricted access for an 18 ton lorry we must be advised (7 days notice required). Delivery is made to “kerb-side”.  You will be required to provide adequate assistance with the unloading, if this is not possible please advise as an additional charge may apply.

CHECKING OF GOODS ON DELIVERY:

We ask that all products are checked for damages on delivery to ensure customer satisfaction, any problems can then be resolved as soon as possible.  (It's in your interest to check).

Any delivery signed unchecked is not acceptable and the order will be deemed to have been correct on delivery. The driver must report any errors before he leaves and mark delivery notes clearly of action taken.

Any errors found after the driver has left then refer to Exchange / Return / Carrier.

WE UNDERTAKE:

To make every effort to ensure that your order is delivered correct but we rely on you to check the quantity and colour of the goods received when signing for the delivery.

PRODUCT COLOURS:

The colour of the goods viewed on our website may vary from that of the actual goods. Colours may also vary from different batches of production. This is why you should inspect the goods as soon as practicable and make use of the cancellation provisions below.

SAFETY:

You must always read the manuals and safety instructions either printed on the package or provided with the goods before you or your contractor carry out any installation or use the goods supplied. Many of our products require connection to utility services like gas, water or electricity. If you are unsure about installing any products, please seek professional advice.

EXCHANGE:

Goods will only be exchanged F.O.C. if the goods to be returned are available at time of delivery. If for whatever reason the goods to be returned are not available then payment will be required for delivery and credit given off next delivery when the goods are collected. Please quote our original Invoice number for the goods to be exchanged.

RETURNS:

Goods will only be collected by prior arrangement and the driver must have a collection return note for those items. You must inform us of the cancellation within the relevant time scale  (See terms and Conditions) by emailing us at cancellation@buyingdirect.co.uk then we shall inform you of a return reference number and the location to where the goods should be returned. Please quote our original Invoice number when requesting goods to be returned.

A 30% handling charge will be applied to goods over ordered or anything being returned not for exchange.
Due to high transport costs these will not normally be refunded and collections will be charged for.

CARRIER:

Goods will only be sent by carrier if payment has been received prior to the goods being dispatched. A charge will be made for p&p on mail order deliveries. (We are unable to guarantee Saturday or A.M. deliveries)